Returns and Exchanges

At CYNEXA, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

Return Policy

You have 15 days from the date of purchase to return an item for a full refund or exchange. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days.

Exchanges

If you wish to exchange an item, please indicate the desired item in your return request. Exchanges are subject to product availability.

Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Downloadable software products
• Health and personal care items

Shipping Costs

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@cynexa.com so we can assist you with a replacement or refund.

Contact Us

For any questions regarding returns and exchanges, please reach out to us at support@cynexa.com